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Updated: March 20, 2020

Open for Business with Some New Protocols


Encore Family,


First and foremost, we care deeply about everyone's safety, and we continue monitoring the COVID-19 situation and guidance from the Centers for Disease Control and Prevention (CDC) as well as local, county, state and federal authorities. We will continue to adapt and update our response as the situation warrants.

As a trusted supplier to many critical industries, including energy, water and wastewater, transportation and logistics, public works, critical manufacturing and others, Encore is itself considered an “Essential Critical Infrastructure Business” by the U.S. Cybersecurity & Infrastructure Security Agency (CISA). [1]

We remain open for business and will continue to deliver gases, supplies and hard goods to our customers. We know that supply chain reliability is critical to our customers, and we are working diligently to avoid any major disruptions.

For our customers' safety, as well as our staff’s, Encore has implemented the following new protocols, to which employees and visitors are required to adhere:

  • All Visitors
    • Will Call customers must remain in the waiting area and are not permitted in the warehouse
    • Instead of signing for a delivery, Encore staff will write the recipient’s name on the pick-up or delivery ticket for them
    • Visitors to the Encore Specialty and Industrial Gas Facility must remain in the gated outdoor yard and are not permitted inside the building
    • Adhere to the 6-foot social distancing recommendation
    • Do not share pens or other objects
    • Use hand sanitizer as needed
    • Wash hands frequently
    • Avoid touching your face
    • Cover mouths and noses with a tissue or the inside of your elbow when coughing or sneezing
  • All Employees
    • Adhere to “All Visitors” requirements above
    • Do not sit at other people’s desks or use their tools (eg, phone, pen, stapler, etc.)
    • Shared resources, such as photocopiers and printers must be cleaned with disinfectant wipes before and after each use
    • If you’re sick, notify your supervisor and stay home
  • Drivers
    • Adhere to “All Employees” requirements above
    • Follow the cylinder cleaning process
    • Do not allow the customer to sign the delivery ticket; instead, write the name of the recipient on the ticket for them
    • Use provided hand sanitizer before and after each delivery and as needed
    • Clean truck cab every three hours
  • Service Counter / Will Call / Warehouse
    • Adhere to “All Employees” requirements above
    • Close outside entry door and direct customers to enter through the roll-up door instead
    • Will Call customers must remain in the waiting area and are not permitted in the warehouse
    • Do not allow the customer to sign the ticket; instead, write the name of the recipient on the ticket for them
    • Wipe down all products staged for pick-up
  • Encore Specialty and Industrial Gas Facility
    • Adhere to “All Employees” requirements above
    • Follow the cylinder cleaning process
    • Visitors must remain in the gated outdoor yard and are not permitted inside the building
  • Outside Sales
    • Adhere to “All Employees” requirements above
    • Use telecommunication, text and / or email to work with customers and Encore staff to the greatest extent possible
    • Avoid in-person customer meetings unless absolutely necessary
    • Limit time spent at the Encore offices to strictly necessary business. Please do not linger and socialize
    • Don’t sit at other people’s desks or use their tools (eg, phone, pen, stapler, etc.)
  • Office Staff (Administration / Inside Sales / Management)
    • Adhere to “All Employees” requirements above
    • Use telecommunication, text and / or email to work with customers to the greatest extent possible
    • Avoid in-person customer meetings unless absolutely necessary

Please let us know if you have any questions or specific concerns. Nothing is more important to us than the safety and wellbeing of our employees and customers - and their friends and families. We are working hard to maintain our renowned Encore customer service while protecting the people we love.

Sincerely,


Ben Anderson
President
Encore Gas & Supply


[1] https://www.cisa.gov/publication/guidance-essential-critical-infrastructure-workforce

Note: The microsite displayed below is a direct feed from the Centers for Disease Control (CDC) and will be updated automaticaly as they publish new information.